Hospitality technology provider Shiji has revealed that NH Hotel Group has selected Shiji ReviewPro to improve guest experiences.

This move comes after Shiji signed a global master service agreement to enable the use of its Infrasys Cloud point-of-sale across Marriott International hotels in October 2023.

Shiji ReviewPro is a guest experience management software that will be responsible for managing the group’s online reputation, cases and guest surveys.

It offers benefits to the NH Hotel Group, which is part of Minor Hotels, such as flexibility, an enhanced survey module, integrations, real-time guest reviews and benchmarking.

It also offers detailed reports, in-stay guest engagement features and in-house service recovery case management, catering to the specific requirements of the hotel group.

NH Hotel Group spokesperson Javier Marmol said: “We are extremely pleased with the seamless integration of Shiji ReviewPro into our operations.

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“The smooth onboarding process and unwavering support from Shiji have been instrumental in our journey to elevate guest satisfaction across our properties worldwide.”

Shiji COO Kevin King said: “NH Hotel Group is a renowned leader in the hospitality industry and we are honoured to support them in their mission to provide unparalleled guest experiences.

“Shiji ReviewPro’s robust platform aligns perfectly with NH Hotel Group’s vision and we look forward to supporting them on their journey to excellence in the global hospitality sector.”

This collaboration further bolsters the six-year partnership between Shiji and Minor Hotels.

Minor Hotels has played an active role in the development of various products, such as case management solutions.

Currently, Shiji serves over 97,000 hotels, 600,000 retail outlets, as well as 200,000 restaurants.