ONYX Hospitality Group, a Bangkok-based hotel chain, has implemented Oracle OPERA Cloud Property Management (PMS) and Oracle MICROS Simphony Cloud Point-of-Sale (POS) systems.

This move is aimed at unifying data across the group’s portfolio to enhance and personalise guest experience, and support its ambitious expansion plans.

The hotel chain group, which currently operates over 40 properties in Asia, targets to increase this number to more than 50 by 2025 and 70 by 2028.

The transition from the previous on-premise solutions to the cloud-based OPERA Cloud will facilitate the rapid onboarding of new properties by eliminating the need for server infrastructure at each location.

ONYX Hospitality Group information technology vice-president Phiphat Khanonwet said: “By upgrading to Oracle’s hospitality cloud solutions, we can expand to new locations faster than ever and efficiently share valuable data across our properties on one unified, cloud-based platform.

“The mobile interface is intuitive for our staff, facilitating easier onboarding for new members and enabling existing staff to serve guests or perform their tasks from anywhere on the premises. Efficiently sharing valuable data across our properties will further drive our vision to be the best medium-sized hospitality management company in Southeast Asia.”

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By GlobalData

This upgrade is expected to enhance operational efficiency and provide the flexibility for staff to work remotely via mobile devices or laptops.

The completion of ONYX Hospitality Group’s shift to the cloud is anticipated by the end of 2025.

With the integration of OPERA Cloud, ONYX Hospitality Group aims to bolster efficiency and create a unified guest profile system across its global properties.

Furthermore, by leveraging Oracle Hospitality Integration Platform (OHIP), ONYX intends to customise operations to meet the distinct needs of each property.

Oracle Hospitality executive vice-president and general manager Alex Alt said: “As ONYX Hospitality Group looks to expand to new and exciting locations around the world, Oracle’s unified platform will deliver the data intelligence it needs to streamline front and back office operations and reduce mundane tasks.

“With this real-time information access, staff can be able to provide more personalised services to guests that deliver on the exceptional service reputation ONYX is known for.”