UK-based hospitality group Bespoke Hotels has decided to implement Canary Technologies’ mobile-first system to enhance guest experiences.
The decision will see the roll out of Canary Guest Management System at most of Bespoke’s 50-plus hotels across the nation.
The agreement includes the adoption of Canary's AI guest messaging platform, which provides communication through various channels such as SMS and WhatsApp, offering translation in more than 100 languages.
Additional features include mobile check-in, dynamic upsell options, and digital checkout tools aimed at simplifying arrivals and departures for guests while reducing the administrative workload for hotel staff.
Bespoke has more than two decades of experience and manages both luxury and upscale hotels.
The company has identified technology adoption as part of its broader strategy to update operational processes and improve guest interaction through digital solutions.
Bespoke Hotels chief executive officer Thomas Greenall said: “At Bespoke Hotels, we’re always looking for ways to combine innovation with hospitality that feels genuinely personal.
“Canary’s technology allows us to do exactly that, delivering a more seamless, intuitive experience while freeing our teams to focus on what they do best: looking after our guests.”
Canary Technologies supplies digital tools focused on guest management for the hospitality industry and serves clients internationally.
Canary Technologies UK & Ireland sales executive Alex Reid said: “Bespoke Hotels is known for its collection of distinctive, high-quality properties that deliver exceptional guest experiences.
“With Canary, their teams can extend that same care and attention through digital channels — offering seamless check-ins, multilingual messaging and personalised upsell opportunities that enhance both guest satisfaction and revenue.”
In October 2025, Canary Technologies entered into a partnership with Mehr Consultancy to deploy a range of guest experience solutions at its IHG hotels.
The partnership enabled Mehr’s properties to use technology aimed at improving operational efficiency, increasing options for guest service personalisation, and generating extra revenue.
