The Government of India’s Ministry of Tourism has carried out a capacity building training programme for hotel housekeeping teams, signalling a broader effort to improve service quality and operational performance across the country’s hospitality sector.
The initiative was held on 25 November 2025 in Coimbatore, Tamil Nadu, and brought together staff from hotels operating in key tourism clusters.
Training focus and participation
Organised by the Ministry’s Southern Regional Office in collaboration with the Tamil Nadu Tourism Department, the Coimbatore office and the SKAL International Coimbatore Chapter, the workshop took place at Hotel IKON by Annapoorna.
Operating under the theme “Best Practices in Housekeeping,” it convened 75 participants representing 25 hotels from Coimbatore, Valparai and Pollachi.
The session was designed to strengthen core housekeeping competencies, support consistent service delivery and reinforce standards expected in competitive hotel markets.
Organisers stated that the event aimed to align local workforce skills with evolving global expectations in hospitality management.
Emphasis on housekeeping standards and guest experience
A lecturer from the Institute of Hotel Management, Chennai, led a technical session covering practical housekeeping approaches, hygiene protocols, room preparation, and international benchmarks commonly applied in hospitality operations.
The hands-on structure of the workshop prompted active engagement from attendees, who highlighted the value of skills-based training for day-to-day hotel operations.
Officials who addressed the gathering noted that strong housekeeping practices remain central to guest satisfaction and overall brand perception. They also drew attention to the rising relevance of sustainability-focused housekeeping, driven by changing traveller expectations and industry guidelines.
Part of a wider capacity building strategy
The event contributes to a series of ongoing initiatives under the Ministry’s Capacity Building for Service Providers (CBSP) Scheme. The CBSP framework supports structured training and certification for staff across both formal and informal tourism segments, with an emphasis on strengthening the sector’s long-term competitiveness.
Industry analysts observe that targeted workforce development is increasingly critical for hotels seeking to adapt to shifts in global travel patterns, service quality benchmarks and labour market pressures.
As part of its wider strategy, the Ministry has indicated plans to organise similar training sessions in other southern cities, working with state tourism departments, industry groups and hospitality institutes.
The positive response from participants in Coimbatore reflects growing demand for regular, scalable training that supports professional development within India’s expanding hotel industry.
