Hospitality and travel-focused technology platform Lighthouse and HotelSpeaker have entered a partnership to provide independent hotels with an integrated platform combining guest communication and revenue management tools.
The collaboration gives hoteliers access to both companies’ technologies at a joint rate, linking booking generation with guest interaction and review management.
Independent establishments can use Lighthouse’s data-driven pricing and operations automation features alongside HotelSpeaker’s AI-powered messaging and review response system.
The companies state that their combined offering enables hotels to manage the entire customer journey, from initial booking through to post-stay feedback.
Through this integration, hotels can process bookings, automate pricing and distribution, engage with guests throughout their stay, and handle reviews in multiple languages.
Both Lighthouse and HotelSpeaker offer automated solutions intended to streamline hotel operations while maintaining consistent communication with guests.
In addition to automation, HotelSpeaker provides responses generated using AI personas as well as input from human writers.
This allows hotels to reply to reviews and surveys efficiently across various channels while upholding a standard brand tone.
Meanwhile, Lighthouse supplies tools for intelligent rate setting, channel distribution, and operational tasks based on industry data.
Independent hotels accessing the combined service will receive both platforms in one package.
HotelSpeaker CEO Jan Heuninck said: “In the era of AI, travellers crave authenticity. Our humanised AI helps hotels respond personally at scale - transforming review responses into micro-marketing messages with clear impact on future bookings.”
The partnership aims to support independent hoteliers seeking integrated technological solutions for commercial operations and guest relationship management.
The companies report that users have seen improved revenue performance, time savings in administrative tasks, increased team productivity, enhanced guest bookings, and effective review handling by deploying their systems.
Lighthouse Independent Hotels senior vice-president Vincent Goemaere said: “Every day, we see hoteliers repeating manual tasks - adjusting prices, opening or closing channels, and often with a lack of time, data, or expertise. Our platform optimises your strategy. Think better bookings, less admin and stronger results by year-end. That’s our promise.”
In September, Lighthouse launched an AI-powered function that automatically updates prices and distribution on booking channels for independent hotels.
