Radisson Hotel Group and Amadeus have introduced direct API connectivity between the group’s EMMA central reservation system (CRS) and the Amadeus Travel Platform to enhance guest experience across Radisson’s global hotel portfolio.
The connectivity aims to update how travel sellers access Radisson’s booking and availability information.
Radisson and Amadeus said the integration connects the latter to the group’s existing API and removes the need to operate and maintain separate interfaces.
The connection updates in real time with Radisson’s API so that booking information appears in the Amadeus Travel Platform with current availability and rate details for travel sellers using the platform.
This new setup moves beyond traditional distribution models and established Global Distribution System (GDS) protocols.
Amadeus Hospitality Distribution EVP Mirja Sickel said: “The API connectivity with Radisson is a milestone in our mission to transform how the industry approaches distribution.
“We have enhanced our connectivity by leveraging AI to map the data fields between the two systems, which ensures consistency and reduces manual tracking.”
The API connection uses AI-driven data mapping in the back end. This approach supports search and booking flows by improving the matching of content and results within the platform.
This connectivity aims to support different internal teams and customer segments. Travel sellers and travellers can compare room-level amenities, room types and rates when evaluating options, with the intention of helping them make informed choices.
By automating updates, the integration can reduce manual tasks for employees that arise from changes to rates, inventory and other booking-related information.
The system supports communication across hoteliers, travel sellers and travellers by ensuring updates move through the connected platforms without separate manual input.
In September 2025, Radisson implemented CellPoint Digital’s Payment Orchestration Platform across its international hotel network, marking a key advancement in its digital transformation.
