How cybersecurity protects hospitality businesses and customers
The hospitality industry is particularly vulnerable to cyberattacks, given the appeal for cybercriminals looking to steal sensitive information such as…
All articles by Alexander Love
Alexander Love
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Personalizing the customer experience: How much more detailed can it get?
Hospitality businesses can now offer customers precisely targeted promotions and experiences based on an individual's known interests and past behaviors,…
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How data can turn traveler behavior insights into business opportunities
The experience economy is emerging as a key trend in the travel and tourism industry, as hotels, activity providers, and…
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The plastic problem: phasing out single-use toiletries in hotels
Exploring Alternatives: Eco-Friendly Options for Single-Use Hotel Toiletries Single-use plastic has become a toxic issue for many brands globally after…
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Pod people: the rise of capsule hotels
Tracing the History and Growth of Capsule Hotels With consumers actively looking for ways to make accommodation budgets go further,…
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Selling time: the benefits of converting historic buildings into hotels
Historic Buildings Converted into Hotels Hotels in converted historic buildings are an attraction in their own right, much more than…
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E is for eating: Interview with Tom Parker-Bowles
"I became a food writer because I was rubbish at everything else. I was fired from every job I did…
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Warsaw: an optimistic outlook
When EHMA held its first annual general meeting in St Petersburg earlier this year, we looked with amazement at the…
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Cybercomfort: embracing technology in hotels
Lying on the bed in the guestroom of the Eccleston Square Hotel is, as you'd expect, a very comfortable experience.…
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Worlds within worlds: Ian Schrager’s Edition portfolio
Viewed from the outside, the Istanbul Edition does not look especially pioneering. Situated in the business district of Levent, the…