Searching for hotels online is a slow process for the new generation travellers. They need mobile apps at their finger-tips if they are to book a night stay or review your hotel. Sarah Blackman lists some of the best applications in the business which are designed to help hotels increase revenue and improve customer loyalty.
A key driver for profit growth, wellness is the new name of the game in the hotel industry. Most travellers are now attracted to spas, workout programmes and healthy restaurant menus rather than standard accommodation and indulgent foods when planning their getaway. Sarah Blackman looks into how hotels are meeting their guest’s expectations.
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