He’s celebrating three-and-a-half decades with the company, but Rezidor CEO Kurt Ritter shows few signs of slowing down. Phin Foster meets one of the industry’s longest-serving leaders to discuss achievements, failures and why, despite all the success, it’s
important not to take oneself too seriously.
Hotel operators are moving away from standard spa treatments in favour of a more holistic approach. But is the industry doing enough to meet guest expectations? Andrea Ashfield talks to three industry experts – Anne Biging of Healing Hotels of the World, Jeremy McCarthy of Starwood and Susan Harmsworth of ESPA International – to see what they think.