Artificial intelligence (AI) is playing an increasingly critical role in the hotel industry, primarily to carry out routine human tasks. This can potentially save hotel owners money, eliminate the risk of human error, and deliver better service.

Customer service is also an important part of the hotel industry. AI has opened endless possibilities for improving this aspect, ranging from increased customisation to tailored recommendations. Additionally, it can assist with tasks such as data collection and analysis and can effectively adapt to customer interactions.

Discover the leading AI companies in the hotel management

Using its experience in the sector, Hotel Management Network has listed some of the leading companies providing products and services related to AI.

The information provided in the download document is drafted for hotel executives and technology leaders involved in hotel AI solutions.

The download contains detailed information on suppliers and their product offerings, alongside contact details to aid purchase or hiring decisions.

Amongst the leading suppliers of hotel AI solutions are Apple, Meta, Alphabet (Google), Microsoft, Amazon, Alibaba Group, Tencent, IBM, NVIDIA, and Darktrace.

How has AI improved the hotel industry?

In-person customer service

AI is used to deliver in-person customer service. The development of robots with AI can deal with basic customer-facing situations. For example, Connie, an AI robot adopted by Hilton, can provide information to customers interacting with them. It can learn from human speech and adapt accordingly. The robots get better gradually with more interactions with customers.

Messaging and chatbots

The technology can be extremely effective in providing front-facing customer services such as direct messaging, responding to simple questions or requests, and online chats.

Data Analysis

AI can be used to rapidly go through voluminous amounts of data to extract important conclusions about customers, or potential customers.

Benefits of AI in the hotel industry

AI enables hyperdynamic pricing which allows booking sites to automatically go through social media, users’ past data, and even current news to display rates which can increase earning potential. It can predict the usage of utilities and improve revenue generation and save energy. AI can improve group booking software to help them work better and smarter for a seamless and improved booking experience.

AI makes recruitment smarter. It enables innovative tools, such as Cvent Event Diagramming, to create smart 3D diagrams of event spaces, allows Chatbot translators to recognise the languages quickly of the website visitors based on their location, as well as makes feedback actionable.