Exponential-e is committed to innovation and takes a consultative approach that, combined with a self-owned, carrier-class network and presence in world-class data centres across the UK, has made it a trusted technology partner for more than 3,000 companies.
With nine ISO accreditations, a customer satisfaction rating of 96%, and an industry-leading Net Promoter Score (NPS) score, the company is committed to providing high-quality contact centre as a solution (CCaaS) services.
Digital solutions for the hospitality sector
Exponential-e has an extensive product portfolio that enables the company to create solutions tailored to specific customers’ needs and requirements, including local area network (LAN) and Wi-Fi, Cloud, security, managed IT services, unified communications, and contact centres.
These key services, combined with hospitality-specific innovations such as in-room entertainment, digital signage, and room automation technology, provide a true smart hotel environment to enhance the customer experience.
With an expansive network reach, and a seamlessly integrated infrastructure, the company provides professional and world-class managed IT services.
Exponential-e aims to make the digital transformation process as easy, seamless, and stress-free as possible. Every aspect of the process is tailored to meet customers’ long-term goals and suit the specific demands of different sectors, to help drive ongoing business growth.
Carrier-class Fibre Network
At the centre of Exponential-e’s business is its carrier-class fibre network that has been developed over the past 18 years. The network uses a high-capacity Ethernet core to provide solid foundations for all types of corporate networks and coverage for a range of different businesses.
With Nokia core switches and a robust multi-protocol label switching (MPLS) Network, powered by virtual private LAN service (VPLS) technology, Exponential-e has created one of the UK’s most secure carriers. The company’s network carries data for a range of industries that demand high levels of control and security. To do this successfully, the company has invested heavily in bandwidth management, and network monitoring and control.
The Exponential-e network is business only, meaning that it is not restricted by consumer traffic. This makes it ideal for data-intensive businesses that require multiple services linked through one connection.
Exponential-e uses its own network to deliver its services, meaning that it can provide a true end-to-end service level agreement (SLA). SLAs cover the company’s Network, Cloud infrastructure, and business services, meaning that numerous SLAs with different providers are no longer required.
Consistent Wi-Fi connectivity for hospitality and leisure sectors
Providing guests with an exceptional quality of service in the hospitality sector requires infrastructure that optimises the performance of sites and applications, cut costs and guarantees the safety of personal data. In today’s technological age, guests have come to expect a seamless experience throughout their whole journey.
A reliable Wi-Fi connection has become an expected service among customers, and yet up to 26% of businesses in the hospitality and leisure sectors still struggle to provide this. Exponential-e works with a range of businesses in the hospitality and leisure sectors across the UK to design and deliver fully integrated solutions. These solutions are tailored to meet industry-specific challenges to improve the customer experience and open new streams of revenue.
Exponential-e can also provide a network that is securely integrated for both staff and guests to securely collect feedback and data from guests for actionable insights.
All Exponential-e’s work is supported by years of expertise and experience within the hospitality and leisure sectors to provide customers with cost-effective and high performing service. The company aims to become the most advanced and innovative business technology enabler in the world.
Since 2014, Exponential-e has been working to reduce its carbon footprint in a variety of different ways, to minimise the impact the business has on the environment. The company takes its social responsibility seriously and contributes to society through a range of partnerships with different charities, and collaborations with local authorities.