PAR Springer-Miller Systems ATRIO™ Guest Experience Management
We move hospitality to the cloud; to a new user experience; to a new way of doing business; to the ATRIO guest experience management system. With ATRIO, PAR Springer-Miller Systems has pioneered and delivered a new generation of technology for the hospitality industry.
Cloud-based hospitality management system
The ATRIO guest experience management system reduces the total cost of ownership (TCO) by embracing cloud-computing, minimizing on-property technology and introducing an innovative user experience that substantially reduces training time and increases staff efficiency and productivity.
Leveraging Windows Azure and built on next-generation technology from Microsoft, ATRIO delivers value from the core design principles of modularity, feature velocity and the universal use of an enterprise service bus. Ushering the hospitality industry into a new technology paradigm, ATRIO is poised to rapidly become the preeminent platform in hospitality management systems.
Check into a new user experience
ATRIO engages users with an innovative user experience. Designed by information architects and UX experts, ATRIO employed focus group testing to ensure zero training usability across roles and user demographics.
Once-complex processes become walk-up-and-use simple, echoing people’s everyday experience using Google, gaming consoles or the latest smartphone app. The system is internationally capable out of the box with full support for multiple languages, currencies, date formatting and cultural differences.
Guest-centric hospitality systems
Building on PAR Springer-Miller’s 25 years of experience providing guest-centric hospitality systems, ATRIO enables employees to be pro-active, guest service ‘super heroes’. ATRIO’s unique touch-screen enabled user experience maximizes heads-up time so your team can focus on the guest and deliver faster service. The ability to run ATRIO on a workstation, tablet or mobile device delivers technology when and where you need it – improving the guest experience while providing self-service opportunities.
Guest experience management system built for the cloud
Purpose-built to leverage all the advantages of cloud-computing, the ATRIO guest experience management system dramatically reduces on-property technology and the requisite support staff. By deploying ATRIO in the cloud, sensitive data moves off-property, reducing risk and enhancing security. Although purpose-built for the cloud, ATRIO offers deployment flexibility and can also be installed on-premise or with some modules in the cloud and others on-premise. Choose the model that works best for you.
At the core of the system, the enterprise service bus (ESB) allows for seamless integration of legacy, current and future capabilities. With ESB and ATRIO’s modular architecture, new features can be developed and deployed more rapidly than ever before. The technology provides 24/7 availability from workstations, handhelds and browsers.
Modularity for flexible growth
ATRIO is designed as a modular system allowing for quick integration of new service modules and new features. The system grows as you grow; new modules can be added as the needs of the hotel change or new modules become available. ATRIO easily integrates with third-party systems, leveraging the latest HTNG standards.
From guest-centricity to feature velocity and user experience, ATRIO is designed to be flexible, modular and easy to use. It will differentiate your brand, and allow you to capitalize on advances in technology more quickly than your competition.
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