In its ongoing efforts to help their customers to get the most value from guest data, Skyware has now released its Guest Management System (GMS), which is a fully integrated part of the Skyware Hospitality Solution.
The Skyware full-service enterprise solution offers hospitality businesses feature-rich systems to improve guest experiences and revenues. Skyware’s flexible, scalable technology can be adapted to address property management systems, activity / spa scheduling, online booking engines, and account receivable and yield management tasks.
The modular software solutions can be used individually for task-specific process, or integrated into a single seamless system. Skyware’s exceptional customer support ensures that users gain the tools they need to increase profits, reduce staff costs, centralise operations and draw more customers in.
Hotel property management systems
Skyware’s property management system (PMS) provides a scalable solution for all types and sizes of hotels, including independents and boutiques. Skyware’s single-screen concept provides fast processing of guest requirements to increase staff efficiency, make administration tasks seamless and improve customers’ experience.
The Skyware PMS offers:
- Front desk guest services and administration
- Multilingual and multi-currency options, as well as customisable databases
- Individual, group block and wholesaler management
- Integrated "commission-free" online booking engine
- Allotments and travel agent bookings
- Customisable guest and document management and CRM
- Accounts receivable module, statements, reporting and credit card interface
- Custom report generator / query builder
- Integrated with Synxis, Pegasus and many popular OTA and channel managers
Hospitality software for catering and sales services
Skyware sales and catering provides a user-defined sales and catering programme that works as a seamless, standalone account, sales and catering management system.
From one screen, the module manages conference rooms, enables users to make reservations for guest and conference rooms to prevent double bookings. Every department can be kept informed via automatic reporting and notification of their duties.
Features of the Skyware sales and catering tool include:
- Seamless integration with the Skyware PMS Hotel system
- A graphic scheduling facility with guest room blocking and links to meeting rooms
- Automatic posting and invoicing
- Scheduling of multiple-day events
- Full account management
- Guest room, services and functions managed from a single form
- Drag-and-drop catering management menus
- Quick-event and banquet management
- On-screen and printable report generator
Point of sale system for restaurants
The Skyware point of sale system enables hotels to manage guest services without a third party system. The intuitive user interface is easy-to-use without any training, with pleasing, flowing menus to allow for faster transactions. With optional customer facing displays, Skyware’s internet-based POS system provides immediate feedback and communication to the customer.
Skyware point of sale software offers:
- Cloud-based management, reporting and database
- Conversational ordering
- Integrated payment drawer management
- Seamless room charge posting
The Skyware point of sale system is built upon an integrated platform for seamless implementation and flexible scalability. Cloud-based management and reporting let businesses stay up-to-date when on the move, from quick service to high-end restaurants, lounges to bustling bars, gift shops to pro-shops.
POS management can be rapidly streamlined, as the tool is designed for fast processing of any purchase in cash, credit or transferred to the room. The module enables users to configure taxes, products, pricing, discounts, costs, receivables and suppliers, and receipts.
Spa and activity schedule manager
The Skyware spa and activities software module is an integrated, guest-centric scheduling and billing application developed to help resorts manage their operations and enhance guest services.
Time and costs can be reduced, as the tool can be fully integrated with the online reservation booking engine. Guests are able to make reservations online, which may be adapted to an overnight package, a service reservation for an hour, or a combination package. Multiple activity schedules can be set up to service spa, tours, tennis and golf reservations, transportation services, and more.
The Skyware spa and activities module links guests’ activity schedules, spa treatment programme appointments and other special requests all on the guest’s record.
Key features include:
- Seamless integration with Skyware Front Office software
- Scheduling by treatment type, service provider, time or facility to personalise sessions
- Spa and activity management through the reservation system, with full billing capability
- Attendant scheduling that shows flexible breaks and lunches through the week
- Confirmations, itineraries and administrative processes configured to manage complete guest room, activity and spa reservations