Mitel A Leading Provider of Voice Solutions to the Hospitality Industry

Mitel is a leading provider of voice solutions to the hospitality industry. Mitel’s global hospitality team works with hotel flags, owners, investors and specialist partners to deliver the best possible communication solutions. The team provides multinational and global customers with a single point of contact for tender responses, solution designs and adherence to brand standards. Complete IT solutions are implemented and supported by hospitality industry experts using Mitel’s network of certified Hospitality SpecialistPARTNERs.

Through a long-standing commitment to the hospitality sector, Mitel has gained a comprehensive understanding of industry requirements and progressively developed solutions in line with hospitality needs. Our understanding has been enhanced through participation in industry associations and forums like Hotel Technology Next Generation (HTNG) and the International Hotel Technology Forum (IHTF).

Mitel solutions are able to meet the needs of small independent hotels through to some of the most famous luxury hotels in the world. This commitment has enabled us to build long-term relationships with many leading hotel flags, some lasting more than three decades.

Communication platform with embedded hospitality features

Mitel Communications Director (MCD) provides a flexible, reliable, scalable communication platform with embedded hospitality features. MCD can run on a Mitel platform (Mitel 3300 ICP), an industry standard server or within a virtualised environment, and requires no additional hardware or software to integrate with the property management system. This approach is ideal for anyone considering a centralised or ‘above property’ IT solution, either now or in the future.

During 2011, Mitel strengthened its position by introducing new hospitality features, a new architecture focused on the needs of larger hotels and the Mitel 5055 guestroom telephone.

Communications solutions for hotel staff on the move

Good communication is at the heart of every successful hotel. Over 90% of hotel staff are mobile, within their personal workspace, throughout the hotel or further afield. Improving communication between front and back office staff improves operational efficiency and service delivery consistency. Mitel Communications Director enables fixed, cordless, wireless and mobile devices to be placed in a ‘Personal Ring Group’ and managed by an individual to ensure they are always available.

Flexible voice solutions for hotels

Hoteliers are free to choose best-in-class products to meet functional and aesthetic needs. Mitel’s voice solutions offer proven integration with all commonly deployed property management systems, applications and guestroom telephones. In addition, hoteliers can be confident that new services can be integrated as technology evolves and guest expectations change.

Freedom from commercial offering

Mitel’s unique approach allows hoteliers to move from site by site to above property solutions without reinvesting in software or licences, and without changing system behaviour on site. Local Mitel Hospitality SpecialistPARTNERs can offer a wide range of finance and managed services and hosted options to suit individual business needs.

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Mitel Networks Ltd

Castlegate Business Park

Caldicot

Monmouthshire

Wales

NP26 5YR

United Kingdom

+44 1291 430000 +44 1291 430400 www.mitel.tv www.mitel.com/hospitality

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Mitel Networks Ltd

Castlegate Business Park

Caldicot

Monmouthshire

Wales

NP26 5YR

United Kingdom

+44 1291 430000 +44 1291 430400 www.mitel.tv www.mitel.com/hospitality
Mitel Networks SARL

Le Quebec

11 Rue Jacques Cartier

F-78280 Guyancourt

France

+33 161370090 +33 161370099
Mitel Networks Germany

Prinzenallee 15

D-40549 Dusseldorf

Germany

+49 2115206480 +49 21152064899
Mitel Networks Ltd

10th Floor

155 Bishopsgate

London

EC2M 3TQ

United Kingdom

+44 1291 436067 +44 2072565072
Mitel Networks Italia Srl

Centro Direzionale Milano Oltre

Palazzo Leonardo Via Cassanese

20090 Segrate, Milano

Italy

+39 0258215282 +39 0221302333
Mitel Networks Limited

PO Box 60712

Riyadh 11555

Saudi Arabia

+966 1 4701740 +966 14633297
Mitel Networks

120 Lower Delta Road

#12-01 Cendex Center

Singapore 169028

Singapore

+65 621 60472 +65 621 60492
Mitel South Africa

First Floor 21A

The Woodlands

144 Western Service Road

Woodmead, Sandton

South Africa

+27 11 275 2880 +27 11 275 2899
Mitel Networks Limited

Office 122/123, Building # 9

Dubai Internet City - DIC

PO Box 500142, Dubai

United Arab Emirates

+971 4391 6721 +971 4391 5288
Mitel Networks Australia

Level 1, 219-223 Castlereagh Street

Sydney, NSW 2000

Australia

+61 290239500 +61 290239501
Mitel Networks Asia Pacific Ltd. China

Rep Office Room 335, 3/Fl., Tower A

Grand Pacific Building

No. 8 Guang Hua Lu

Chaoyang District, Bejing 100026

China

+86 10 6581 4600/4601 +86 10 6581 4605
Mitel Networks Asia-Pacific

Room 2002 20 FL., 88 Hing Fat St.

Causeway Bay

Hong Kong

China

+852 2508 9780 +852 2508 9232

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