Property technology developer Allbridge and cloud communications and artificial intelligence (AI) provider BluIP have partnered to modernise hotel operations across the US.

The companies are delivering mission-critical hosted PBX (private branch exchange), PMS (property management system) integration, SIP (session initiation protocol) trunking and conversational AI solutions across the hospitality industry.

According to 2023 research by the American Hotel and Lodging Association, 79% of respondents report a staffing shortage, with 22% describing the shortage as severe.

At the same time, guest expectations for hyper-personalisation and digitised experiences are growing, placing property technology (proptech) on the priority list for hotels.

Proptech can provide hoteliers with a structured approach to planning, integrating and managing all technology throughout their facility, with the network as the backbone. This supports hotel staff with their daily duties and enhances guest experiences.

Allbridge CCO Matt Koch commented: “Hoteliers focus on delivering exceptional guest experiences and often juggle 30 or more technologies to do so. We are proud to partner with major hotel brands as well as independent hotels, providing proptech solutions and services that eliminate technology headaches.”

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BluIP CEO and co-founder Armen Martirosyan added: “Allbridge’s approach to proptech solutions and managed services, backed by deep expertise in networking, telephone systems and data, allows our conversational AI and cloud telephony products to shine.”