Stayntouch, a US-based hotel property management systems (PMS) and guest-centric technology provider, is expanding its partnership with UK-based hotel chain Cedar Court Hotels.
The expanded partnership will improve the guest experience in four properties of Cedar Court Hotels.
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Cedar Court Hotels has implemented Stayntouch’s cloud PMS at all four locations and has selected Stayntouch Pay to make the payment process easier in its portfolio.
Cedar Court Hotels commercial director Emily Cox said: “The Stayntouch platform has greatly enhanced the productivity of our housekeeping teams with its ability to automatically generate workflows and instantly notify the front desk when a room is available and out of order.
“Stayntouch PMS is exceptionally easy to use, which makes it a great complement to our larger training program as new employees can master individual modules in a matter of a few hours.
“We look forward to implementing Stayntouch Pay to provide a completely frictionless welcome experience, where guests will be able to check in, upgrade their room or add amenities, check out and pay entirely from their mobile device.”
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By GlobalDataCedar Court initially selected Stayntouch PMS to optimise housekeeping and operations and to provide a mobile guest-greeting and departure experience.
Stayntouch implementation and support vice-president Priya Rajamani said: “Cedar Court Hotels has been an amazing partner and customer of Stayntouch. We are delighted to be expanding our partnership to include payment facilitation.
“We are committed to helping them continue to deliver a frictionless guest experience while providing their brand with comprehensive training resources, steady customer support and expanding technology solutions such as our fully-integrated Stayntouch Pay platform.”
