The feature enables users to communicate either by voice or through a silent texting feature. Credit: I’m Friday / Shutterstock.

Grand Hotel in Salem, a 193-key hotel in Oregon, US, has unveiled IZZY, a 3D voice-activated Virtual Concierge & Hotel Pal.

This feature, which is claimed to be the first of its kind in the industry, is accessible through the hotel’s Concierge App or Mobile Guest Services Directory.

IZZY is powered by CHATHPC, a chat system developed for the hospitality sector and tailored to meet the needs of independent hotels.

With integration into CHATGPT4, IZZY is trained to provide precise responses.

It allows users to communicate either by voice or through a silent texting feature.  

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Designed to deliver a personalised and real-time service experience, IZZY offers guests immediate access to a range of information.

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This includes details about hotel amenities, local attractions and events, as well as personalised recommendations.

IZZY is designed to assist guests with a variety of requests ranging from restaurant menus, dinner reservations, hotel booking services, and more.

Guests have the option to interact with a custom, lifelike 3D model, adding a human element to the digital assistance provided.

The personality and identity of IZZY are said to be carefully curated by the hotel staff to mirror the hotel’s brand.

Grand Hotel in Salem front desk manager Russ Rodrigues said: “Our updated virtual concierge IZZY not only enhances the guest experience but also sets a new standard in the hospitality industry. It represents our commitment to leveraging technology to provide exceptional, yet personalised, service here in Salem.

“Unlike larger chains, we have a custom chatbot for each hotel. After you meet IZZY, go find AL at the Grand Hotel at Bridgeport. He can send you a Sleep Kit. They are both like staff.”

In addition, IZZY enables guests to send a vintage postcard from the Grand Hotel in Salem.