Technology company Shiji has entered a partnership with Grand Resort Bad Ragaz in Switzerland to enhance the resort’s operational efficiency.

Grand Resort Bad Ragaz selected Shiji for digital transformation and to enhance its guest experience by adopting the latter’s PMS.

The PMS is designed with an “application programming interface (API)-everything” approach.

It has more than 1,200 API endpoints for easy data access, integration, and customisation catering to the needs of the resort.

The enterprise-centric solution enables global, regional, or brand-level configuration, ensuring updates are efficiently rolled out across the resort in line with centralised standards.

The first phase of this collaboration will see the implementation of Shiji’s Enterprise Platform, ReviewPro Hotel Reputation Management and Infrasys Point-of-Sale solutions across the resort.

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By GlobalData

Grand Resort Bad Ragaz CFO/head services Lukas Kreienbühl said: “Shiji’s innovative system is an essential foundation to achieve the goals of our digitisation strategy: To enable our employees to spend more time for direct contact with our guests, to streamline our business processes and to offer our customers a holistic personalised service.”

Shiji Europe, Africa and the UK senior vice-president Wolfgang Emperger said: “We are proud to partner with the Grand Resort Bad Ragaz in their digital transformation journey.

“The Shiji Enterprise Platform will empower the resort to not only meet but exceed the expectations of today’s digitally savvy luxury travellers.”

The resort has 247 rooms and suites, seven restaurants, and eight event rooms.

Other amenities at the property include 45 medical centre treatment rooms, 17 spa treatment rooms, and two golf courses with 18 and nine holes.

Earlier this month, Shiji deployed its integrated food and beverage (F&B) solutions at the Jeju Dream Tower, Grand Hyatt hotel in South Korea.

Shiji currently provides its services to more than 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets.