UAE-based luxury hospitality brand Jannah Hotels & Resorts has implemented the Shiji Enterprise Platform into its operations, in a strategic move to bolster its digital infrastructure.
This move to a comprehensive, cloud-based property management system (PMS) by Shiji aims to improve the group’s operational efficiency, sustainability, and guest satisfaction.
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The integration of this advanced platform addresses previous limitations posed by disjointed technological solutions.
The new system is also expected to play a crucial role in sustaining Jannah Hotels & Resorts’ dedication to personalised service.
Jannah Hotels & Resorts corporate IT director Ahmad Hafez said: “As a multi-property hotel group, one of our biggest challenges was managing fragmented systems and consolidating guest data across our portfolio. The Shiji Enterprise’s single guest profile feature has been transformative, allowing us to gain a holistic view of each guest’s preferences and history.
“This enables us to deliver a truly personalised luxury experience across all our properties. This unified approach not only resolves inefficiencies caused by multiple systems but also allows us to scale seamlessly as we expand.”
The platform’s application programming interface (API)-first infrastructure boasts more than 1,200 API endpoints, facilitating access to data for integration, custom applications, and system tailoring.
According to Shiji, its event-driven architecture enhances the scalability, resilience, and agility of the technology stack.
Jannah Hotels & Resorts, rooted in Bedouin hospitality principles, specialises in “affordable” luxury within the Halal segment. It caters to both visitors and residents in the UAE.
With a portfolio that includes six properties across Abu Dhabi, Dubai, and Ras Al Khaimah, Jannah offers more than 908 rooms and 118 villas, catering to a range of guest preferences.
The first property to implement the Shiji Enterprise Platform is the Jannah Executive Hotel Apartments in Abu Dhabi.
Shiji International CEO Kevin King said: “This partnership highlights the importance of adopting advanced technology to drive sustainability, efficiency, and personalisation—key drivers for success in the future.
“With Shiji’s robust solutions, Jannah Hotels is well-equipped to streamline operations, deliver tailored luxury experiences, and achieve their ambitious goals for growth and sustainability.”
In October 2024, Chatrium Hospitality implemented the Shiji Enterprise Platform for digital transformation and operational scalability.
