Hospitality technology provider Shiji has launched Meridian Experiences, a cloud-based platform that helps hotels and resorts manage, sell and deliver guest activities such as spa treatments, golf, tours, rentals, wellness programmes, and destination experiences.
According to the company, the solution aims to provide operators with a fuller view of the guest journey and associated ancillary revenue opportunities.
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The solution combines functions such as inventory control, reservations, scheduling, guest profiles, payments and cashiering workflows, resource allocation, rates management, and guest correspondence.
It is intended for complex operating environments, including luxury resorts, golf properties, wellness destinations, and hotel groups.
A visual planner enables teams to coordinate reservations alongside staff, locations, and equipment.
The platform also includes commission-management capabilities and supports spa, golf, leisure, wellness, recreational, and activity services through a single system.
Meridian Experiences can be deployed as a standalone product.
However, when used within the wider Shiji Platform, it connects experience bookings to a shared enterprise-wide guest profile and a single itinerary.
This allows hotel and resort operators to link on-property activities with other parts of the stay, including property management, guest engagement, payments, distribution, and data intelligence.
The platform was developed with input from hospitality businesses managing demanding and multi-faceted guest-service environments.
Shiji strategy and product vice-president Anthony Hunt said: “Most resorts still manage spa, golf, wellness, activities, staff, and equipment across disconnected systems.
“It gives operators one purpose-built solution to manage the complete experience lifecycle, while connecting each booking to the wider guest journey.
“Whether Meridian is used independently or within the Shiji ecosystem, resorts gain a modern foundation that can support more experiences, simplify operations, and unlock greater commercial potential.”
