The hotel features 100 rooms, two restaurants, a bistro, and a bar. Credit: Sompetch Khanakornpratip via Shutterstock.com.

Hospitality technology provider Shiji has announced that the deployment of its Infrasys Cloud POS has significantly improved operational efficiency at Travel Charme Strandhotel Bansin, a German holiday destination.  

Priding itself on its family-friendly atmosphere and diverse food and beverage offerings, the hotel sought a solution to streamline its complex operations. 

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Detailing the operational challenges of managing a hotel with 100 rooms, two restaurants, a bistro, and a bar, alongside hosting live concerts and events, Travel Charme Strandhotel Bansin general manager Greg Smlatic emphasised the necessity for a system that would enable them to focus more on guest engagement rather than navigating through a complicated system. 

After a thorough evaluation, Shiji’s Infrasys Cloud POS was selected for its ability to meet the hotel’s needs.  

The implementation of this system has led to a marked improvement in the hotel’s F&B service operations.  

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The reliability of Infrasys has facilitated swift menu updates and efficient order processing, as well as eliminated the need for frequent system restarts, ensuring continuous service to guests. 

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Furthermore, Infrasys’ analytics capabilities have allowed the hotel’s team to make informed decisions to optimise menu offerings and enhance team performance.  

Shiji’s Infrasys Cloud POS is claimed to have not only simplified internal processes but also significantly improved the overall guest experience at Travel Charme Strandhotel Bansin. 

Shiji Europe, Africa and UK senior vice-president and general manager Wolfgang Emperger said: “Our solutions are in use in thousands of hotels around the world but we work with each customer individually, ensuring that the level of service is what they need to operate smoothly. Our POS solution is one of the many ways we help great hotels deliver great service.”  

In October 2023, Shiji signed a global master service agreement that allows the expanded use of its Infrasys Cloud POS across the hotels of Marriott International.