Six Steps to Enhancing the Guest Journey

‘Follow the Guest’ is our way to ensure that you have more satisfied and returning guests by enhancing the guest experience. When your guests check-out, their level of fulfillment will depend on the overall experience – not only during their stay, but before and after checking out, too. With the latest technology, you can tailor the guest experience to make sure your guests check-out with a smile.

Check out our six steps to enhance the guest journey:

  • Booking

Simplify by allowing your guests to book their stay via smartphone, OTA or online. Make sure they get a confirmation via e-mail or a text message. Whichever they prefer.

  • Before arrival

Communicate with your guests and make them feel welcome: ‘We look forward to your arrival’. Why not take the opportunity to send out promotional offers for early check-in or an upgrade?

  • On arrival

Give your guests the opportunity to check-in via their smartphone. It’s quick, easy and time saving. No more queuing.

  • During stay

Make sure your guests are greeted by a personal welcome message on the in-room TV screen and follow it up by presenting your hotel services on the landing page. Also, make the stay hassle free by letting your guests use the smartphone as room key.

  • Departure day

Departure day is here. Don´t say goodbye, say ‘See you soon’ and give your guests a promotional offer they can´t refuse: Book your next stay today. Give them the opportunity to order a taxi, settle the bill or check-out express via the TV system.

  • After stay

Stay in touch with your guests after they’ve left. Send out a ‘Thank you’ message or why not let them know they can book their next stay online.

Please don’t hesitate to contact us if you’d like to know more about this.

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