The app’s design and features guide guests from booking to customising their stay. Credit: 1st footage via Shutterstock.

The IHG One Rewards mobile app is undergoing significant improvements to offer travellers a more convenient and customisable hotel booking experience. The app has garnered positive reviews for its user-friendly design and innovative features.

In 2023, it has become IHG’s fastest-growing booking channel, responsible for over half of all digital bookings, and it serves as a primary platform for loyalty engagement.

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It has received high ratings of 4.9 stars on the Apple Store and 4.8 stars on the Android Store.

New features on the IHG One Rewards mobile app

The IHG One Rewards app has introduced a number of new features:

1. Travel wishlists: Users can now create wishlists within the app to save properties for future reference. This feature allows them to track potential stays or revisit places they have previously enjoyed.

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2. Wi-Fi auto-connect: When activated, this feature automatically connects a guest’s device to the hotel’s Wi-Fi network upon arrival. This convenient feature has been adopted by over one million users worldwide.

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3. Real-time room charges: At more than 3,000 hotels in the Americas, guests can now view in-room charges, including room service and dining expenses, as they accrue during their stay. This information is accessible on the Reservation Summary page.

The app also provides details about the booked room’s size and allows guests to personalise their stay preferences.

IHG One Rewards members can easily explore their loyalty tier benefits, monitor their progress toward higher tiers, and redeem Milestone Rewards, such as complimentary upgrades, food and beverage vouchers and free nights.

The app now integrates with Google and Apple Wallets, providing added convenience for travellers. It is available in 20 languages across app stores.

The future of the IHG One Rewards mobile app

Jolie Fleming, senior vice president, guest products and platforms at IHG Hotels & Resorts, has emphasised the app’s ongoing development. Upcoming features include the introduction of Apple AirPlay at IHG Hotels & Resorts, virtual 360° tours of select Hotel Indigo properties globally, and the ability to share Wishlists with friends and family.

IHG remains committed to enhancing the app to provide a more seamless and personalised travel experience.

The IHG One Rewards mobile app, with its recent updates and forthcoming improvements, represents IHG’s focus on leveraging technology to enhance the guest experience.

As the app continues to evolve, it aims to provide travellers with a more convenient and tailored approach to hotel bookings and stays.