The explosion of smartphones and tablets, and the emergence of an always-connected generator known as #GenMobile, has transformed the hospitality sector.
#GenMobile travellers now enter hotels and other hospitality venues with multiple mobile devices, each loaded with work, video, gaming, and music streaming applications. With a preference for DIY tools, like mobile check-in and digital maps, these travellers turn to their smartphones as pocket-guides to discover and explore their surroundings.
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