Keisha Smith will report directly to Four Seasons president and CEO Alejandro Reynal. Credit: Four Seasons Hotels and Resorts.

Luxury hospitality company Four Seasons has confirmed the hiring of Keisha Smith for the role of executive vice president and chief people and culture officer, with her tenure commencing on 6 January.

Smith will operate from the corporate headquarters in Miami, US, and join the company’s upper echelon of management while reporting to Four Seasons president and CEO Alejandro Reynal.

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Reynal said: “Keisha brings extensive expertise from her dynamic career, along with a reputation for fostering culture-driven success, making her an outstanding addition to the Four Seasons leadership team.”

In her new capacity, Smith is tasked with the critical responsibility of upholding and enhancing Four Seasons’ organisational ethos and commitment to its workforce, ensuring these elements continue to serve as a strategic advantage in recruiting, retaining, and nurturing top-tier talent worldwide.

Her remit includes guiding the strategy and implementation of all facets of the company’s worldwide personnel and culture, internal communications, and environmental, social, and governance (ESG) initiatives.

Smith said: “I am honoured to join Four Seasons, a company with a renowned culture that has been at the bedrock of its success for more than 60 years.

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“It is a privilege to join this iconic company at such an exciting time of growth, and to be able to play such a pivotal role in rallying our more than 50,000 global employees around our shared culture and vision for the future.”

With more than two decades of experience, Smith has earned a reputation as an influential figure in human resources.

She currently serves as an independent director and member of the Human Capital Committee for Unity Software.

Before her new role at Four Seasons, Smith was the chief people officer at Tory Burch, where her talent strategies led to improved employee engagement scores.

Her previous positions span senior HR roles in various sectors, including fashion, media, and financial services.