Marriott is also focusing on its workforce by implementing Oracle Fusion Cloud HCM. Credit: Pressmaster/Shutterstock.com.

Marriott International has selected Oracle Hospitality OPERA Cloud property management system (PMS) and Sales and Event Management as its hospitality cloud platform. 

The platform is intended to cover Marriott’s luxury, premium, select Service, and midscale properties.  

Go deeper with GlobalData

Premium Insights

The gold standard of business intelligence.

Find out more

Related Company Profiles

View all

Built on Oracle Cloud Infrastructure (OCI), OPERA Cloud PMS is expected to enhance hotel operations and guest-facing services across Marriott’s global portfolio.  

This will centralise data for improved guest insights and customer service, the technology vendor said.  

The adoption of OPERA Cloud Sales and Event Management will enable Marriott to better manage its event spaces, including meeting rooms, room blocks, and catering services.  

See Also:

Oracle Hospitality executive vice-president and general manager Alex Alt said: “Oracle OPERA Cloud provides an integrated hospitality platform that enables companies, like Marriott, to deliver exceptional guest experiences while supporting increased efficiency and revenue growth across their operations. 

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

“From upselling to sales and event management capabilities and hundreds of partner plug-ins, Oracle’s security-first methodology and commitment to long-term cloud investments can help properties meet their financial and operational objectives while maximising customer satisfaction at every touchpoint.” 

Marriott International chief global operations officer Erika Alexander said: “Adapting to changing customer needs is essential in our industry.  

“Technology and data platforms like Oracle OPERA Cloud are the backbone of service and empower our associates so they can stay focused on taking great care of our guests.” 

In addition, Marriott is focusing on its workforce and HR processes by implementing Oracle Fusion Cloud Human Capital Management (HCM).  

The company is also expanding its IT capabilities through multi-cloud architectures, using both OCI and Microsoft Azure. 

Last week, Marriott International entered a strategic cooperation agreement with hospitality company Delonix Group to expand its Tribute Portfolio brand across China.