Marriott’s newest hospitality brand MOXY Hotels has selected Avaya IX Workplace solutions to upgrade its communication infrastructure.

The partnership with Avaya will allow Moxy Hotels to provide superior service and satisfaction to its customers while strengthening its workforce efficiency and focus on brand position.

The hospitality brand required a solution that is cost-effective, reliable with extended integration capabilities.

Avaya IX Workplace was chosen as its unified communications platform with support from Tele-Automation, a hospitality system integrator and Avaya business partner.

Moxy Hotels operations director Lowell Beebe said: “To ensure we are giving our guests the finest experience, we knew we needed a reliable, feature-rich solution that came at a competitive price point.

“To date, Avaya and Tele-Automation have been extremely responsive and easy to work with, helping us to realise our business needs through features and solutions enabled on our Avaya IX Workplace platform.

“The open API scope and expanded integration with a plethora of hospitality vendors has helped allow for us to have a solution that we can expand and enhance as we add to our guest experiences in the future.”

The solution comprises of Avaya advanced desktop IP phones and a user interface that can be adapted to the needs of an individual.

With the solution, Moxy Hotels has seen an increase in the efficiency and effectiveness of hotel operations and greater customer engagement.

Tele – Automation managing partner director Suzanne Smolyar said: “Working with Avaya, we are able to offer Moxy a SIP-enabled solution that integrates advanced business applications with a solid network backbone, and provides cost savings.”