Service Tracking Systems Completes the Bellagio Bell Desk Systems Installation

BellDeskPro is a comprehensive hardware and software solution designed to increase Bell Desk process efficiency, allow for more effective management of staff and elevate the customer service experience.

BellDeskPro is scalable from a single desk-top terminal system to a networked multi-user system that tracks the movement of guests’ bags from the main baggage area to and from any destination in the hotel.

For the Bellagio installation, a custom “in transit” solution was developed to accommodate the luggage exchange between the main building and the Spa Tower.

Because the Spa Tower and the Bellagio main building are about 300 yards apart, coordinating baggage pickup and delivery between towers presented an added challenge, in terms of predicting wait times and accounting for bell staff’s whereabouts and delivering luggage in a timely manner.

The BellDeskPro solution now allows the hotel to more accurately quantify guest wait times for fronts involving the second tower as well as provide a complete snapshot of all fronts in progress, regardless of the front’s origination or destination.

Additionally, the BellDeskPro system added a laundry scan feature to the Bellagio system, allowing for delivery of clean garments by utilising a wireless Bluetooth scanner application.

Why does BellDeskPro work?

Everyone is happy. The bell staff loves it because it evenly distributes the service tasks among the crew and without bias, grouping them into common area tasks as needed. The bell captain loves it because the look-up of any task or bellman whereabouts is only a click away. Customers love it because it provides faster service. Lost ticket? No problem!

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