Canary Technologies, a guest management system for the hospitality sector, has unveiled a suite of AI-powered hotel assistants designed to enhance guest management and operations.
Offering round-the-clock assistance, the new AI Voice platform is said to have the ability to manage traveller calls, carry out bookings and improve hotel operations.
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The full-service AI-driven voice platform is said to be built to cover the full spectrum of guest service from pre-booking to checkout.
Canary Technologies co-founder and president SJ Sawhney said: “Modern travellers expect instant answers, seamless bookings, and around-the-clock support, yet hotel and central reservation teams are often unable to handle peak demand. The result? A compromised guest experience and missed revenue.
“Our AI Voice Platform is designed specifically for hotels to bridge this gap – enhancing operations and elevating service across the entire guest journey.”
The platform features four advanced AI solutions: an AI front desk assistant, an AI concierge assistant, an AI central reservations assistant, and Canary’s AI Booking Agent.
The AI front desk assistant can instantly respond to guest and traveller inquiries while the AI central reservations assistant offers real-time updates to streamline call centre operations.
The AI concierge assistant delivers tailored dining and service recommendations and the AI booking agent can handle new bookings and modifications.
Canary’s AI Voice is designed to align with hotel brands by creating a custom knowledge base from guest interactions. The suite also integrates smoothly with existing property management systems (PMS), central reservation systems (CRS), customer relationship management (CRM) platforms, booking engines, and payment systems.
It also manages upselling and cross-selling tasks effectively. By adopting this technology, hotels and call centres can enable staff to focus on more complex requests, the company stated.
