ZAFIRO is an advanced interactive ecosystem for the hospitality industry present in 60 countries and more than 67,000 locations.
ZAFIRO is a set of solutions for the hospitality sector based on IPTV and mobile technology. It allows users to enjoy interactive, connectivity and entertainment services through the in-room TV or their own mobile device.
ZAFIRO accompanies the hotel to offer a unique contactless experience throughout the customer journey. With ZAFIRO, hotel stays are transformed into memorable experiences thanks to its four advanced solutions.
Mobile app for hotels
Guest app to access all hotel services transforming the customer journey into a contactless journey. The solution is available in both an app version, customised for the hotel, and a web version, with direct access without downloading by the guest.
IPTV for hotels
Powerful marketing tool, integrable with your PMS, that adapts to any type of hotel through its different levels, personalising the guest experience, through a wide variety of monetizable content and services.
Google Chromecast® for hotel rooms
The easiest, most efficient, and secure solution for the guest to share their content with the TV. ZAFIRO Cast stands out for being the most powerful casting solution on the market thanks to its advanced functionalities: complete personalisation of the interface, customisable welcome, integration with PMS, usage statistics or strong protection of the guest information.
Hotel Wi-Fi solution
A 360º Cloud solution that ensures an optimal connectivity experience. In addition to integrating with the PMS, it follows the AAA Radius security protocol, ensuring compliance with the GDPR regulations. The solution also allows hotels to monitor and manage bandwidth and integrate marketing campaigns.
All these solutions are managed through ZAFIRO Manager, the analysis and content management tool that allows hotels to get the most out of ZAFIRO by:
- Content management
- Personalised interfaces design
- Room and devices monitoring
- Statistics and usage reports
- Centralised property access for hotel groups
Improving key stages of the customer journey
Pre-stay with ZAFIRO Mobile:
- Pre-check-in online before guests’ arrival at the hotel, speeding up the process at reception and avoiding unnecessary queues
Hotel arrival with ZAFIRO Mobile + ZAFIRO WiFi:
- Efficient and personalised Wi-Fi service.
- Use of the guest’s mobile device as a digital key to open the door of the room quickly and safely, thanks to different technologies
In-room experience with ZAFIRO Mobile + ZAFIRO TV + ZAFIRO Cast:
- 100% replacement of the room’s TV remote control through the guest’s mobile device
- VOD, TV entertainment and Google Chromecast experience thanks to the most efficient and secure way for the guests to share their own content with the TV.
- Room Service and other purchases from the in-room TV or the guest mobile device, being able to even programme the moment when they want to receive the order
- Information and other services: access to any type of information about the hotel and the city, without limitations. Satisfaction surveys, messaging, social media
Common areas for ZAFIRO Mobile
For the staff:
- Management/information about cleaning and disinfection state of the common areas
- Management/information in real-time about capacity in common areas
For the guest:
- Information in real-time on the cleaning and disinfection state of the common areas
- Information in real-time about capacity in common areas
- Use of the mobile device to book any service or common use space
Time to leave uses with ZAFIRO Mobile + ZAFIRO TV:
- Invoice access and express check-out from the guest’s own mobile device or the in-room TV
Post-stay with ZAFIRO Manager
- Advanced statistics and reports about the usage of the system
Moreover, the combination of different ZAFIRO solutions brings important benefits to the hotel.
*ZAFIRO WiFi + ZAFIRO Cast (+ZAFIRO Mobile): “Feel at home” experience: automatic pairing with the Google Chromecast device when accessing the captive portal of ZAFIRO WiFi.
*ZAFIRO Cast + ZAFIRO TV: Centralized access to the Google Chromecast service without being necessary to change TV inputs.
*ZAFIRO TV + ZAFIRO Mobile: Centralized management: same TV interfaces on the guest mobile device. Management from the same information repository. Same manager. 100% replacement of the TV remote control.
*ZAFIRO Mobile + ZAFIRO WiFi: Welcome back for returning guests.
Working together since 2006 to make a difference in the hospitality sector
ZAFIRO is an ecosystem developed by ENTERTAINMENT SOLUTIONS, deployed in the best hotel chains, hospitals and schools in 60 countries and more than 67,000 points.
We support our client’s projects and make them unique so they can offer their end users the best experience thanks to the ZAFIRO collaborative platform. This commitment to the success of our client, and the vocation to remain at the forefront of IPTV and mobile technology in global deployments, is aimed at giving service to hundreds of millions of concurrent users.
We are proud to have D&B’s 2A financial rating, as well as basing our strategy on the principles of Corporate Social Responsibility of the United Nations Global Compact.
What do hoteliers say about ZAFIRO?
Héctor Martinez, project manager at TRS Yucatan (Palladium Hotel Group) said: “In Palladium Hotel Group we are proud of our mission of turning customers into fans. To achieve this, we focus on improving the experience of our guests, offering them new, relevant, surprising products and services. ZAFIRO allows us to be in touch with the guest of a direct, agile and efficient way. Furthermore, it has become a very important wow moment during the customer journey of our guests, being one of the great attractions during their stay.”
Mascia Nadin, corporate director of operations at ATELIER de Hoteles said: “For ATELIER de Hoteles it is essential to offer the customer a unique and totally personalized experience. In this sense, having ZAFIRO as an interactive information and entertainment tool enriches our purpose of providing unique and unforgettable experiences, since for our guests, in addition to being functional, it is simply surprising.”
Sotiris Kyriakou, chief accountant at Sunprime Ayia Napa Suites & Spa said: “ZAFIRO provides an important added value to propierties like ours. The solution has helped us to improve our customers’ satisfaction and their overall experience. Moreover, it is great to count on trusted partners like ZAFIRO. We are very satisfied, not only with the service provided but also with its after sales support.”