What are the key guest services that enhance a hotel's brand?

Guest services such as in-room technology, digital signage, high-quality amenities, and personalised communication improve guest satisfaction and strengthen brand loyalty. These services create a memorable experience by providing convenience, modernity, and engagement, allowing hotels to stay competitive.

How does in-room technology improve the guest experience?

In-room technology, including wireless connectivity, smart TVs, and keyless entry, offers guests comfort and convenience. Personalisation features allow guests to control their room environment, boosting satisfaction.

What amenities should a modern hotel provide?

Modern hotels should provide amenities such as high-quality toiletries, fitness room facilities, USB chargers, and smart devices to enhance guest comfort. Customised solutions, such as room-specific entertainment systems, add value.

How can digital signage be used in hotels?

Digital signage helps hotels engage guests through interactive displays, showcasing amenities, wayfinding information, and event promotions. It also supports virtual concierge services, enabling guests to access hotel services easily.

What is the role of sustainability in guest services?

Sustainable guest services, like eco-friendly toiletries and energy-efficient room technology, appeal to environmentally conscious travellers. This not only reduces the hotel’s environmental footprint but also attracts guests looking for responsible travel options.