Free or Fee - How Should I Propose High-Speed Internet in my Hotel?
In today's hospitality, most guests see high-speed internet access (HSIA) as a must-have service and a commodity like electricity or hot water.
Hoist Group
Communication, Entertainment and Converged Network Solutions for the Hospitality Industry
Hoist Group is the complete hospitality partner for hotels, healthcare institutions and public operations.
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About Us
Hoist Group develops and delivers systems, products and services to independently operated hotels, hotel chains and public venues in Europe and the Middle East.
Our wide range of products and services, as well as our financing services, enable us to offer a customised solution that will increase the profitability of each customer.
Smart system solutions for hotels
Hoist Group offers comprehensive solutions that comprise state-of-the-art systems and products, as well as necessary supporting services such as hosting, installation, training, support and financing.
To help our customers optimise their results, we invest heavily in developing smart system solutions that can integrate with one another and with third-party systems on the market. The functionality of our systems increases when used together, thereby making operations more efficient.
High-speed internet access for all devices
Hoist Group offers hoteliers unparalleled knowledge in high-speed internet solutions for hotels.
This expertise includes Fusion Internet, which embraces the latest networking technologies along with a wealth of hospitality-specific functionalities to accommodate the needs of internet users and hotel operators alike.
Smart TV systems
Hoist Group offers customised hotel TV solutions to provide guests with entertainment and information.
We offer turnkey solutions for hotel TV that cover the entire process – from planning to installation and support. We use state-of-the-art hotel TV technology and information solutions, and our portfolio includes linear TV channels and systems, along with streamed TV channels for wireless devices.
Flexible network services
Hoist Group offers a comprehensive after-sales service for all of our products. Our dedicated teams take care of everything from the network installation, the services it delivers and security.
Our mandate can be extended to the proactive monitoring and management of all components to comply with your required service levels.
Extensive TV channel network for guest entertainment
Hoist Group’s Guest Content portfolio contains licensing of TV channels, video-on-demand (VOD) and secure apps for hotels, hospitals, restaurants and bars.
With our extensive experience and direct agreements with all major broadcasters, both national and international, we offer customised packages that will give your guests an engaging content experience during their stay.
Smart property management solutions
Hoist Group’s Property Management System aims to optimize hotel operations by streamlining and simplifying all procedures. Our smart systems can be integrated both with one another and with other systems on the market. The functionality of systems increases when they work together, making operation even more efficient. The result is increased profitability for our clients.
Interior products for an enhanced guest experience
Hoist Group supplies a broad range of interior products to hotels and spa and conference facilities such as hairdryers, laundry bags, minibars, ironing centres, safes and kettles. Our products have been selected especially to create a comfortable environment for both hotel personnel and guests.
Smart electronical hotel locks
Hoist Group’s RFID Lock provides hotels with a stable and reliable security solution, while giving the guest a more comfortable and relaxing stay.
Hoist Group’s hotel locks can be integrated with a number of major reservation systems, including our own HotSoft 7 and HotSoft 8 systems. This feature makes issuing keycards and mobile keys easier for hotel staff because they only need to use one system, not two.
Consulting, financing and support services
Hoist Group provides a comprehensive service by directly supplying all products and services and in-house support to ensure a high return on investment.
We are experienced in supplying customised technical solutions to the hospitality sector.
As an additional service, we offer attractive financing options on all our products and for all clients.
About Hoist Group
Hoist Group has offices in 18 countries across Europe and the Middle East. Our annual sales are approximately €134m and we have 500 employees.
White Papers
Embracing the Wi-Fi Challenge to Stand Out and Avoid Negative Publicity
Good Wi-Fi has become one of the key criteria for travellers to choose a hotel, along with location and price. Download the free white paper from the Hoist Group to read more about the demands for convenient, accessible Wi-Fi services in hotels.
The Hoist Group Defines a New TV Experience for Hotels to Meet Guest Expectations
The Hoist Group offers hoteliers attractive solutions for a more realistic and less cost-intensive approach to hotel and hospitality TV services.
A Strategy to Redesign the Guest Relationship
In these times of information overload, relevant content is becoming ever more precious. In fact, relevant content (content that is meaningful to the person concerned in a specific context) enables service providers to create deeper relationships with their customers, communicate relevant messages, stay in touch with them over time and make them loyal to their brand.
Press Releases
Cloud Capabilities for the Hospitality Sector
The Cloud is one of those hot topic tech terms that has created a lot of buzz but seems completely ambiguous and vast in regards to what it actually is. We decided to sit down with our Cloud Technical Manager, Lasse Rytilahti, to finally get the scoop on The Cloud.
HotSoft Property Management System for Hotels
A PMS (Property Management System) is absolutely vital in running your hotel. At Hoist Group, we offer a system called HotSoft (Hotel Software), which is completely scalable and tailored to the needs of your hotel.
Three Habits to Help Build Your Brand
From our years in the hospitality industry, we’ve come across three habits that we have consistently seen beneficial to hotels in building and maintaining their brand image.
From Big Data to AI, The Biggest Hotel Tech Trends to Watch
A couple weeks ago, Marc Valentin, Hoist Group CTO, and Simon I’Anson, Hoist Group CSO, sat down to talk about the future of hospitality.
Hoist Group Announces New Managing Director for Norway
As of January 2019, Hoist Group is proud to announce Helge Solbakken as the new Managing Director for the offices in Norway.
Four Tips for a Secure Network
The past two years have seen numerous IT security issues affecting hotels – and making headlines. Threats like these, if they reach you, can take a heavy toll on your hotel’s daily activities as well as your reputation.
Are Virtual Assistants Ready for Hospitality?
Are you familiar with IVR – Interactive Voice Recognition? Until recently, calling your bank or internet service provider was the best way to meet one.
Hoist Group Publishes Bond Prospectus and Applies for Bond Listing on Nasdaq Stockholm
Hoist Group issued on 29 June 2017 senior secured callable floating rate bonds in an aggregated amount of Skr500m with ISIN SE0010101576 within a total framework amount of Skr1bn on the Swedish bond market.
Hoist Guest Experience Using Digital Touchpoints
Make your hotel stand out by hoisting the guest experience using digital touchpoints - before, during, and after the stay. Mastering the digital touchpoints you have with your guests can do wonders for your business.
How to Master the Conference Business and Improve Hotel Revenue
It's no secret that every event or meeting you attend today will include some sort of digital event technology.
Deliver a More Interactive and Personalised Guest Experience with Mobile Technology
The world is moving faster than ever; everyone is highly connected and we handle all sorts of information through our smartphones: travel tickets, loyalty cards, confirmation codes and even contactless payment.
Keep up to Date with Your Favourite TV Shows Wherever You Are in The EU
From 1 April 2018, the EU’s Cross-Border Portability of Online Content policy comes into effect. This new regulation enables you to access your subscribed content services anywhere in EU, just as you would access them at home.
Six Steps to Enhancing the Guest Journey
‘Follow the Guest’ is our way to ensure that you have more satisfied and returning guests by enhancing the guest experience.
Virtual Gateway - A Newcomer to the Fusion Platform
Hoist Group’s Fusion Internet platform is a leading hospitality product that provides thousands of hotel customers with fast and secure internet connectivity, flexible portals with complete onboarding options, as well as productivity tools for hoteliers such as the Hotel Dashboard, Conference Tool, and Content Management.
What is GDPR and Why is GDPR Important
DPR stands for 'General Data Protection Regulation'. It's an EU regulation coming into effect in May 2018, and concerns the protection of personal data and the rights individuals have to their information. Consumers will have greater control over the data organisations hold on them.
Outsource Your IT infrastructure to Hoist Group
Hoist Group now offers a fully outsourced managed network service, with the network hardware rental equipment included.
Receptio and Hoist Group Enter Partnership
Receptio and Hoist Group are entering into a partnership creating a full end-to-end solution for the hospitality market in EMEA.
Everything You Always Wanted to Know About LAN Management (But Were Afraid to Ask)
LAN Management will enable your systems to communicate better and capture more data to help you identify your guest's preferences.
Hoist Group Completes Acquisition of Paragon Systems
Hoist Group announces the acquisition of Paragon Systems, a leading Irish software integrator to the hospitality industry, thereby strengthening its product range and widening its offering.
Hoist Group at First HITEC Europe
At the end of March, the world´s largest hospitality technology exposition and conference, HITEC (Hospitality Industry Technology Exposition & Conference), took place in Europe for the first time. Hoist Group was on-site in Amsterdam, the Netherlands.
Be More Personal – Bring Your Hotel TVs to Life
Most of us can't live without our phones, tablets or computers and when we travel, these devices are often the first things we make sure to bring. Let's presume it´s because we can't imagine not having access to our favourite content.
AccorHotels Selects Hoist Group as Preferred WiFi Partner across Europe, the Middle East and Africa
After running a worldwide tender, AccorHotels has appointed Hoist Group as approved WiFi partner, building upon an already successful track record in delivering consistent quality WiFi to AccorHotels guests, as well as enabling property back of house connectivity.
CANAL+ ‘On-Demand’ Programmes in Partnership with Hoist Group in France
Hoist Group in France and Canal+ Group are launching an on demand TV programmes package for both healthcare and hotel markets. It will provide the clients and patients who subscribe with the best of Canal+ programmes under the brand CANAL+ A LA DEMANDE.
Hoist Group Listed as a Recommended WiFi Provider in France
ProAchat, the leading central contracting agency for independent hotels with more than 1,150 members in France, has listed Hoist Group as a recommended supplier for WiFi solutions.
Hoist Group Brings Superior WiFi to AccorHotels Benelux
AccorHotels in the Benelux countries has upgraded its WiFi networks to the latest wireless networking standard, known as 802.11ac.
HoistLocatel and Swisscom Hospitality Services are now Hoist Group
Yesterday, Sweden-based HoistLocatel completed the acquisition of Swisscom Hospitality Services (SHS).
HoistLocatel to Acquire Swisscom Hospitality Services
Sweden-based HoistLocatel has announced its intention to acquire Swisscom Hospitality Services to create a European powerhouse in the provision of technology solutions to the hospitality and healthcare industries.
Swisscom Hospitality and Samsung Introduce Fusion Connected TV Over Wireless at ISE 2015
Swisscom Hospitality has announced the delivery of its award-winning Connected TV solution through wireless broadband technologies.
NH Hotel Group and Swisscom Hospitality Strengthen their Partnership through Wi-Fi Guest Experience Upgrade
NH Hotel Group has put its guest internet experience on a new footing. During the past months, more than 220 NH properties across Europe have been fitted with the Swisscom Internet Gateway to support much higher numbers of users and streamed data.
NH Hotel Group and Swisscom Hospitality Strengthen Partnership Through Wi-Fi Guest Experience Upgrade and Innovation
NH Hotel Group has put its guest internet experience on a new footing. During the past months, more than 220 NH properties across Europe have been fitted with the Swisscom Internet Gateway to support much higher numbers of users and streamed data.
Leading Saudi Ownership Group Al-Hokair Partners with Swisscom Hospitality
Al-Hokair, a group with a long involvement in property ownership and a key player in the development of the hospitality sector in Saudi Arabia, has commissioned Swisscom Hospitality to serve all its properties with advanced broadband Internet services.
OKKO Hotels Leverages Swisscom’s Networks and Applications Expertise for Innovative Hotel Concept
OKKO Hotels, a new hotel chain in France, has selected Swisscom Hospitality as its IP networks and applications partner. Swisscom has been commissioned to deliver the hotel networks as well as the three core guest-facing applications, namely high-speed internet, connected hotel TV and voice services chain-wide. Through its wireless networks, Swisscom also supports a host of additional guest-facing and back-of-house applications. The first OKKO Hotel has now successfully gone live in Nantes, France; two more openings are planned for this year in Grenoble and Lyon.
Swisscom Hospitality Leads Hotel Internet Services Market, as Guest Data Triples in One Year
Providing guests with reliable internet services is becoming one of the key challenges for hoteliers. Statistics indicate that the volume of simultaneous connected devices, as well as the overall data transferred on Swisscom-managed hotel networks, has tripled in the last year. Swisscom is supporting hoteliers to adapt their networks and services accordingly.
Swisscom Hospitality Deploys Next-Generation Networks for Rezidor in Saudi Arabia
Swisscom Hospitality Services recently deployed the Radisson Blu Jeddah and the Radisson Blu Yanbu with modern, scalable data networks to provide guests staying at these five star properties with a differentiated, hassle-free internet experience. The two installations mark Swisscom Hospitality's successful entry into the Saudi Arabian market while underpinning the strength of its partnership with The Rezidor Hotel Group across EMEA.
Alfonso Tasso Appointed CEO of Swisscom Hospitality Services
Swisscom Hospitality, the division of the Swiss telecommunications operator focused on serving the hotel and conference industries worldwide, has appointed Alfonso Tasso as its new CEO.
Swisscom Hospitality Delivers Triple-Play Service with a Cloud-Based VoIP Solution for Amedia Hotel Group
Amedia, a young and expanding hotel brand in Germany, Austria and Central Europe, has selected Swisscom Hospitality to implement and service its complete guest technology offering.
Accor UK Selects Swisscom Hospitality to Deliver High-Quality, Free-to-Guest HSIA
Swisscom Hospitality has been selected by Accor to provide the high-speed internet access (HSIA) which powers the free Wi-Fi now available at 194 hotels in the UK including the ibis, Novotel, Mercure and Pullman brands.
David Dreschner Joins Swisscom Hospitality to Head its Strategic Alliances Programme
David Dreschner has been appointed senior director, strategic alliances and business development at Swisscom Hospitality Services.
Swisscom Hospitality Implements Next-Generation HSIA to Give Guests a Click-to-Connect Experience
Scandic Hotels and Swisscom Hospitality have jointly announced the signing of a partnership agreement to deliver next-generation hotel high-speed internet access (HSIA) services.
Swisscom Hospitality and LG Electronics Deliver First Embedded Hotel TV Content Sharing Application Globally
In a world first, Swisscom Hospitality Services and LG Electronics are proud to unveil their jointly developed, completely seamless 'Bring Your Own Content' application.
Swisscom Hospitality Enhances its NOC / Managed Services and Business Development Teams in the Americas
Swisscom Hospitality is pleased to announce the recent hiring of Deb Sander, Brian Fillo and Graham Macdonald, three seasoned hospitality technology professionals, as part of its growth programme in the Americas.
Samsung and Swisscom Hospitality Join Forces to Improve the Guest's TV and Entertainment Experience
Samsung and Swisscom Hospitality Services have unveiled their first joint ConnectedHotel TV installation at Hotel La Palma in Stresa, Italy.
citizenM Pilots Miniclip’s High-Quality Online Games on its Room Tablets, Delivered by Swisscom Hospitality
The citizenM room tablet has been custom-designed by Swisscom Hospitality to increase guest engagement and interactivity.
citizenM Pilots Miniclip’s High-Quality Online Gaming on its Room Tablets, Delivered by Swisscom Hospitality
The citizenM room tablet has been custom-designed by Swisscom Hospitality to increase guest engagement and interactivity.
Swisscom Hospitality and NEC Unified Solutions Form Strategic Partnership in Hotel Communications
Swisscom Hospitality Services and NEC Unified Solutions have announced their strategic alliance to offer next-generation voice and data solutions to the EMEA hospitality market.
Swisscom Subsidiary Acquires Deuromedia Operations to Strengthen its Global Position in Entertainment Services for Hotels
Hospitality Services (Austria), a wholly owned subsidiary of Swisscom (Switzerland), has signed an asset purchase agreement with Deuromedia Technologies, by which it will take over all operations, including the existing contracts with its partners, customers, suppliers and employees.
Swisscom Hospitality Strengthens its North American Business with New Appointments
Swisscom Hospitality Services has announced the hiring of two seasoned hospitality professionals for its business in the Americas: Patrick Lewis joins as a Director of Solutions Architecture while Greg Wutzke comes on board as a Director of Business Development.
Swisscom Hospitality Appoints Mark Holzberg Vice President, the Americas and Global Managed Services
Swisscom Hospitality Services has announced that Mark Holzberg has joined the company as Vice President, the Americas and Global Managed Services.
SMARTEQ Partners with Swisscom Hospitality to Deliver the Next Generation of Hotel Technology Solutions in Russia
Swisscom Hospitality Services and SMARTEQ have entered a commercial partnership to serve Russia's vibrant hotel industry through a suite of integrated information and communication technology (ICT) solutions.
NH Hoteles Extends its Partnership for Guest Technology with Swisscom Hospitality
NH Hoteles continues its successful partnership with Swisscom Hospitality. A new framework agreement signed by both parties makes Swisscom Hospitality the partner of choice for a suite of guest-facing technologies as well as its advanced network management services.
Queens Moat Houses and Swisscom Hospitality Expand Their Partnership
Queens Moat Houses, a leading European hotel group with 57 hotels across the UK, the Netherlands and Germany, and Swisscom Hospitality Services have renewed their long-standing partnership.
Swisscom Hospitality Launches API to Enable Best-of-Breed Applications to Interact
Swisscom Hospitality has launched a generic application programming interface (API) that enables hotels to achieve full service integration between their guest room entertainment systems and mobile guest applications on the one hand, and their point of sales, property management and back-office systems on the other.
Swisscom Hospitality Integrates with FCS Solutions to Deliver a Seamless Guest Experience
Swisscom Hospitality Services and FCS Computer Systems (FCS) have announced the integration of their respective applications portfolios.
Swisscom Launches Second Generation of ConnectedHotel TV on the LG Pro:Centric Platform
Having pioneered connected TV applications for the global hotel industry since 2010, Swisscom Hospitality Services has now announced the launch of its second-generation ConnectedHotel TV offering.
Swisscom Provides Managed Services for Mandarin Oriental Hotel Group in the EMEA Region
Mandarin Oriental Hotel Group (MOHG) has entrusted Swisscom Hospitality Services with the remote management of its IT infrastructure at five European locations.
Contact Details
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Box 6074,
171 06 Solna,
Sweden
171 06 Solna,
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Hoist Group
Box 6074
171 06 Solna
Sweden
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Hoist Group - Oslo
Fredrik Selmers vei 2
N-0633
Oslo
Norway
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Hoist Group - Hørsholm
Slotsmarken 12
2970 Hørsholm
Denmark
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Hoist Group - Helsinki
Perintötie 2 B
01510
Vantaa
Finland
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Hoist Group - Tallinn
Jõe 9, VII-75
20121 Milano
EE-10151
Tallinn
Estonia
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Hoist Group - Vilnius
Juozapavicius str.6/2
IBC verslo centras, building B, 3rd floor
London SW6 4LZ
09310
Vilnius
Lithuania
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Hoist Group - Latvia
Jõe 9, VII-75
10151
Tallinn
Estonia
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Hoist Group Ltd. - London
Studio 1.02
114 Power Road
W4 5PY
London
United Kingdom
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Hoist Group - Nanterre
Parc Icade – Immeuble Axe Seine Défense
1 rue du 1er Mai, CS60008
92752 Nanterre Cedex
France
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Hoist Group - München
Planegger Str. 9a
D – 81241
München
Germany
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Hoist Group - Nürnberg
Frauentorgraben 43
90443
Nuremberg
Germany
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Hoist Group - Vienna
Neulinggasse 29 / Top 6
A – 1030
Vienna
Austria
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Hoist Group - Geneva
Immeuble HIG
Chemin Grenet 21
1214
Switzerland
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Hoist Group S.r.L. - Milano
Largo la Foppa 1
20121
Milan
Italy
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Hoist Group Spain (S.A.U) - Barcelona
c/ Marià Cubí 7
08006
Barcelona
Spain
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Hoist Group Benelux - The Hague
Zuid-Hollandlaan 7
NL – 2596 AL
The Hague
Netherlands
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Hoist Group Portugal, S.A. - Portugal
Praça de Alvalade, nº 6 – 4 Fte
1700-036 Lisboa
Lisbon
Portugal
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Hoist Group Hospitality Services - Istanbul
Telekomünikasyon Hiz. Ltd. Şti.
İnönü Cad. Sümer Sok. Zitaş İş
Merkezi C1 Blok D:10
TK – 34710 Kozyatağı / İstanbul
Istanbul
Turkey
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Hoist Group - Dubai
LIU-K13 Dubai Airport Free Zone
Dubai
United Arab Emirates
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